Warranty policy

Let's face it, we all ride hard. And the toys we play on are bound to take some abuse. Nearly all manufacturers understand this and provide a warranty against defects and workmanship. Each new product sold by Trojan is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) The manufacturer will make all warranty decisions.

 

*Return shipping on warranty claims is the responsibility of the buyer. The manufacturer or Trojan will cover shipping charges on all items replaced or repaired under warranty. Any outside expenses that stem from a warranty situation (lift tickets, rental fees) aren't covered by Trojan or the manufacturer. Used and demo products are sold "as is" and do not carry a warranty by Trojan. If the warranty is not specified on the product purchased or on the manufacturer's website, please contact Trojan by phone at 02 4577 5333

Warranty Claim Process Through Trojan

Step 1. Determine whether the damage should be covered by warranty. Here are a few things that are NOT covered by warranty: 

  • Normal wear resulting from standard usage that occurs over time. (chipped topsheet from handle dings, sun faded topsheet, etc)
  • Damage resulting from contact with objects. (Rails, boxes, stumps, rocks, little kids, etc, etc.)
  • Damage to product resulting from improper care or unnecessary roughness. (jamming tip/tail into snow, product flying off of roof racks, etc)
  • Parts, hardware, accessories that were lost or have gone missing AFTER receiving your shipment.

Step 2. Fill out a warranty request form  

If you have any questions, don't hesitate to give us a call on 02 4577 5333 We want to see you back out on your product almost as much as you want to use it, but please be patient as warranty issues can take a considerable amount of time to resolve. Most warranties are usually resolved in a timely manner and will be processed in the order they come in.

Step 3. We will contact you with further instruction.

The next step varies by manufacturer and we will provide you with all the details for the next step.


Please play safe and thanks for choosing www.trojanwss.com!!

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